Enterprise IT & Cyber Security
We help organizations by providing Enterprise IT and ITSM support to improve the quality, cost, and predictability of their IT services. Our ITSM solutions handle incidents, service requests, problems, and change. We work with with several partners including ServiceNow to develop an ITSM platform to provide IT services such as:
- Customer Support and IT Help Desk support
- Configuration and Change management
- IT Asset Management
- Software licensing and Service Level Agreement (SLA) management
- Digital Identity management
Our solutions allow organizations to modernize their service delivery and realize various IT infrastructure management capabilities. We support implementing managerial aspects of IT businesses by developing models for IT support, service delivery, security and infrastructure. ServiceNow’s ITSM model improves the efficiency and delivery of IT services at reduced costs. Organization see improved business agility, reduced risks and increased IT innovation through ServiceNow. The ITSM platform on ServiceNow features no-code configuration, mobile application support, analytical capabilities using real-time dashboards and metrics, cloud support and enhanced information security.
Our Cyber Security team provide industry-leading security solutions for customers seeking to protect their data from unwanted intrusions, to predict attacks, proactively respond to threats, ensure compliance, and protect data, infrastructure, applications.
Our Cyber Security Professionals advise on your cybersecurity strategy depending on your current level of maturity to help you define your security perimeter, objectives and procedures as we know to review your companies cyber security posture and help you make informed decisions on how to determine your threat level and how to mitigate them.
We have developed a culture of security-mindful professionals across the company striving to be more flexible and responsive to new regulatory directives by ensuring information system survivability and integrity.
Cybersecurity Expertise
- Monitoring security systems including IDS and firewalls.
- Ensure all new information technology (IT) projects meet or integrate security standards into their development.
- Perform gap analysis on current security infrastructure.
- Ensure information system survivability and integrity.
- Optimize processes to meet IT security-related goals and strategies.
- Monitoring mobile threat platforms.
- Conducting analysis of active and potential virtual server problems, and providing recommendations for their resolution.
- Review and revise security procedures and policies as needed.
- Assist in the analysis of correlated events and their resolution.
- Integrate regulations and standards into a fully implementable security program.
- Customer Support and IT Help Desk support (Tier I/II/III)
- Call Center Services (On and Off-site Full Managed Services)
- Network Engineering, Architecture, Monitoring and Security
- Configuration and Change management
- IT Asset Management
- Digital Identity management